Client’s violence towards social workers

Authors

  • Sara Sousa Universidade do Minho
  • Isabel Silva Escola de Psicologia/UM
  • Ana Veloso Escola de Psicologia/UM
  • Shay Tzafrir University of Haifa, Israel
  • Guy Enosh University of Haifa, Israel

DOI:

https://doi.org/10.26537/iirh.v0i5.2190

Keywords:

Work-related violence;, Violence prevention at work;, Occupational health;, Client violence;, Social workers;

Abstract

The aim of this study is to characterize clients’ violence towards social workers, in terms of its frequency, as well as identify the organizational measures used to reduce and manage work related violence.

Data were collected within 2 different stages which involved the use of interviews and questionnaires and included a total of 108 employees and 27 managers.

The results indicate that at least half of the participants were victims of clients’ violence and verbal aggression is the most common type of violence. Finally, the results also revealed a set of measures of primary, secondary and tertiary intervention which are being used by the organizations involved in this study.

Published

2014-04-04

How to Cite

Sousa, S., Silva, I., Veloso, A., Tzafrir, S., & Enosh, G. (2014). Client’s violence towards social workers. Proceedings - Research and Intervention in Human Resources, (5). https://doi.org/10.26537/iirh.v0i5.2190

Issue

No. 5 (2014): V Conference in Investigation and Intervention in HR

Section

Articles