Rueff-Lopes, Rita, Elisabeth Planella, e Ann Pendleton. «Employees Propensity for Emotional Contagion As a Mediating Variable Between Job Satisfaction and Perceptions of customers’ Mood: A Comparative Case Study». Conferência - Investigação e Intervenção em Recursos Humanos, no. 3 (Abril 4, 2014). Acedido Abril 15, 2025. https://parc.ipp.pt/index.php/iirh/article/view/1776.