RUEFF-LOPES, Rita; PLANELLA, Elisabeth; PENDLETON, Ann. Employees propensity for emotional contagion as a mediating variable between job satisfaction and perceptions of customers’ mood: a comparative case study. Conferência - Investigação e Intervenção em Recursos Humanos, [S. l.], n. 3, 2014. DOI: 10.26537/iirh.v0i3.1776. Disponível em: https://parc.ipp.pt/index.php/iirh/article/view/1776. Acesso em: 16 abr. 2025.